100%
Exit Survey
 
 
Which Horner location did you use?
 
Bluff Road, Indianapolis, IN
 
Washington Street, Indianapolis, IN
 
West Street, Thermal Spray and Industrial Coatings
 
West Street, Motor Repair Indianapolis, IN
 
Terre Haute, IN
 
Ft. Wayne, IN
 
Springfield, OH
 
Cincinnati, OH
 
Louisville, KY
 
Other
 
Not Sure
 
 
 
What was the nature of your most recent transaction?
 
Product Purchase
 
Equipment Repair
 
Field Service
 
Thermal Spray and Industrial Coatings
 
Other
    
 
 
 
Was this transaction an emergency?
 
Yes
 
No
 
 
 
If this was a repair, what type of equipment was serviced?
 
Electric Motor
 
Pump
 
Gearbox
 
Hydraulic Cylinder/Pump
 
Transformer
 
Switchgear
 
Servo Motor
 
Fan and Blower
 
Not Applicable
 
Other
    
 
 
 
How long has your company been a Horner customer?
 
First time
 
Less than one year
 
One year to less than five years
 
Five years to ten years
 
Ten years to twenty years
 
More than twenty years
 
 
 
How frequent do you purchase from us?
 
First time
 
Weekly
 
Monthly
 
Quarterly
 
Semi-Annually
 
Annually
 
Other
    
 
 
How would you rate Horner Industrial on the following attributes in the product or service catagories listed below?
Customer Service
Quote Time
Quality of Products
Understanding your Needs
Ease of doing Business
Knowledge of Products and Services
Competitive Pricing
Field Service
On-Time Delivery of the Product or Service
 
 
 
Would you recommend Horner to a colleague?
 
Yes
 
No
 
 
 
Please use the space provided for additional comments. (Please include specific Horner locations, departments, and employee names). Any comment made will go specifically to Alan Horner, President of Horner Industrial Group. Your feedback is valuable and important to us.
   
 
 
 
If you would like a Horner sales representative to contact you, please supply your contact information below:
   
 
www.hornerindustrial.com               Thank you for taking our survey.                     1-877-467-6372
Share This Survey:          Survey Software Powered by QuestionPro Survey Software